El Paso Electric (EPE) is a company that provides energy services to around 460,000 customers across a 10,000 square mile region in the Rio Grande valley of west Texas and southern New Mexico. Their services include generating, transmitting, and distributing electricity to customers from Hatch, New Mexico to Van Horn, Texas.
How To Pay Your Bill
1. Pay Online By Bill2Pay
Pay your El Paso Electric bill effortlessly by utilizing the online payment service, Bill2Pay. With the Bill2Pay app, available for download on the Apple App Store and Google Play App Store, customers can pay their bills from the comfort of their homes. Additionally, payments can be made at any time of the day, seven days a week, including holidays, through EPE’s mobile-enabled web self-service website.
However, it’s important to note that there is a service fee of $1.95 for all payments up to $600.00, including those made through the Bill2Pay app. The service fee increases as the payment amount exceeds the $600.00 limit, with fees ranging from $3.90 to $8.00 per transaction. It’s important to provide certain information when making a payment, such as your El Paso Electric account number, payment amount, and payment method details, such as a credit/debit card number or checking account number.
It’s worth mentioning that the payments are processed by Bill2Pay, and the service fee for this payment processing service will appear on your credit card or bank statement. It’s important to remember that El Paso Electric does not receive any portion of the Bill2Pay service fee.
Accepted forms of payment include Visa, MasterCard, Discover, ATM/debit cards with a Pulse, Star, NYCE, or ACCEL logo, and electronic checks. Payments are posted within minutes of completing the transaction.
If you encounter any technical difficulties while processing your payment, contact Bill2Pay at 1-877-767-6148. However, if you receive a shut-off notice or need to schedule a reconnection, please contact El Paso Electric Customer Service in Texas at (915) 543-5970 or in New Mexico at (575) 526-5555 with your confirmation number to inform them of your payment.
Lastly, it’s important to note that a returned check charge will be assessed by EPE if an electronic check payment is returned.
2. Make Your EPE Bill Payments With BillMatrix
El Paso Electric provides convenient ways for customers to pay their bills, including online and over the phone using BillMatrix. Customers can pay their bills 24/7 using a credit card, debit card, or electronic check. A service fee of $2.35 is charged for using this service, and El Paso Electric does not receive any portion of the fee. Accepted forms of payment include Visa, MasterCard, Discover, ATM/debit cards with a Pulse, Star, NYCE, or ACCEL logo, and electronic checks.
To use BillMatrix, customers need to provide their El Paso Electric account number, service address zip code, and payment information such as credit card or ATM/debit card number, expiration date, zip code of where the credit/debit card statement is mailed for payment, or checking account number and routing number. Payments made by 6 p.m. MT on a business day will post to the customer’s account the following business day. However, payments made on weekends, holidays, or after 6 p.m. MT on a business day will take two business days to post. Customers can make up to three payments in five days and no more than five payments in 30 days using BillMatrix.
3. Pay By Phone
- Texas: (915) 543-5970
- New Mexico: (575) 526-5555
- Pay by telephone with BillMatrix : To make your El Paso Electric bill payments and/or security deposit payments over the phone, call toll-free 1-800-624-2142.
4. Schedule Your Payments with e-Bill
El Paso Electric provides an online service that allows customers to manage their bills at any time. Upon signing up, you will only receive electronic bills for free. You can view, pay, and print copies of your bills for the past six months. Additionally, you can schedule automatic payments for added convenience.
To register for this service, you will need to provide your El Paso Electric account number, mailing address zip code, and zip code for El Paso Electric. You will also need to provide your first and last name, home telephone number, home address, email address, and birth date. Once enrolled, you will receive an email reminder each month that your bill is ready for payment.
Don’t miss out on the convenience of managing your bills online. Sign up for this free service from El Paso Electric today and enjoy the benefits of easy bill management and payment.
5. Pay In Person
El Paso Electric offers over 100 authorized payment agencies for customers who prefer paying bills in person. These agents may charge a convenience fee, not collected by EPE. Payments to unauthorized agencies are at the customer’s risk, as EPE cannot accept responsibility for such failures.
CheckFree and Western Union-affiliated payment agents in Texas and New Mexico charge a convenience fee of $1.50 and $1.00, respectively. Customers can also pay their bills at any Walmart store in the US.
| State | City | Address |
|---|---|---|
| Texas | El Paso | 100 N. Stanton, El Paso, Texas 79901 |
| Texas | Fabens | 200 East Main Street, Fabens, Texas 79838 |
| Texas | Van Horn | 207 West Second Street, Van Horn, Texas 79855 |
| New Mexico | Las Cruces | 201 North Water Street, Las Cruces, New Mexico 88001 |
| New Mexico | Anthony | 400 Anthony Drive, Anthony, New Mexico 88021 |
6. The Budget Billing Plan
The Budget Billing Plan lets you pay a scheduled amount each month based on estimated yearly consumption divided by twelve. You must have satisfactory credit history to be eligible.
Your account balance will accumulate a credit or debit balance based on your actual consumption. You must make a payment each month and failure to pay may remove you from the Plan.
EPE may adjust the monthly amount and collect a deposit not exceeding two months of estimated annual billing.
Contact EPE in Texas at (915) 543-5970, in New Mexico at (575) 526-5555, toll free at 1-800-351-1621 or our Customer Service Department for more information.
Most Common Price Rates for Residential Customers
El Paso Electric offers different tariff schedules for residential customers based on their energy usage and preferences. The T-01 Residential Service Rate is commonly used for single-family residences or individually metered apartments primarily for domestic or home use. It includes two monthly rate options, the Standard Service Rate and the Alternative Time-Of-Day (TOD) Rate.
As an El Paso Electric customer, you have the right to access information about the rates and services provided. You can request this information by calling the Customer Service Call Center or sending an email to [email protected]. Stay informed about your energy usage and billing options with El Paso Electric.
Customer Service
- Call:
- El Paso Electric Assistance Line: (915) 543-5711
- Customer Service:
- Texas: (915) 543-5970
- New Mexico: (575) 526-5555
- Trouble and Outage Number:
- Texas: (915) 877-3400
- New Mexico: (575) 523-7591
- Mail:
- Mailing Address: El Paso Electric, P.O. Box 982, El Paso, Texas 79960
- Email:
- Contact us by email: [email protected]