Founded in Houston, Texas, Amigo Energy is a premier retail electric provider that faithfully supplies electricity to a vast number of residential and small business customers. The company is well-known for its reliability, customer-centric approach, and the provision of comprehensive billing services. However, like any other service provider, Amigo Energy holds the right to disconnect your electricity service under certain circumstances, primarily due to nonpayment.
This article is your go-to guide for understanding the ins and outs of Amigo Energy’s disconnection policy. We’ll walk you through their notice requirements, the reasons that might lead to disconnection, the subsequent reconnection procedures, and the protective measures in place to shield you from unwarranted disconnection.
Non-prepaid Customer Disconnection
When it comes to non-prepaid customers, Amigo Energy adheres to a strict protocol before proceeding with disconnection. The company will not disconnect your service or terminate your contract due to:
- A past-due balance left by a previous occupant
- Charges unrelated to electricity usage
- Failure to pay for a different service class
- An underbilling incident that is more than 6 months old
Amigo Energy takes its commitment to transparency seriously, making sure to provide customers with a 10-day notice prior to disconnection. However, this period extends to 21 days for customers with chronic or critical medical needs.
Moreover, Amigo Energy ensures the well-being of its customers by not disconnecting services during extreme weather conditions or during holidays and weekends. If you’re a recipient of energy assistance, rest assured that you’re protected from disconnection as long as your payment is pending.
Once the overdue amounts and any associated fees are settled, Amigo Energy will reconnect your service. Notably, disconnection incurs a fee of $25.
Prepaid Customer Disconnection
On the other hand, prepaid customers have distinct rules. As a prepaid customer, you’re required to prepay for your electricity usage and maintain a positive account balance at all times. If your balance drops below the disconnection threshold, Amigo Energy can request a disconnection from the utility company.
In case of a deficit, you’ll need to pay off the outstanding balance along with a connection fee to reactivate your service. This might occasionally result in reenrollment. To prevent disconnection, it’s advisable to maintain at least $20 in your account every day.
If you find yourself in a deficit of over $50 or your balance has been depleted due to unforeseen circumstances, such as emergencies, underbilling, or disasters, Amigo Energy offers deferred payment plans to ease the financial burden.
Exceptions to Disconnection
Understandably, certain exceptions prevent disconnection. Amigo Energy will not disconnect a customer if it could lead to serious illness to someone residing in the premises. Moreover, customers designated as having chronic or critical medical needs can qualify for protection against disconnection.
Along with medical conditions, Amigo Energy cannot disconnect a customer on the basis of race, income level, or any other protected classification. Also, if a customer is slated to receive energy assistance and the payment is pending, disconnection is prohibited.
After settling any past due amounts and fees, Amigo Energy will reactivate your service. For prepaid customers, this will require clearing any deficit balance and a connection fee, as well as maintaining a positive account balance.
In a nutshell, this article has shed light on Amigo Energy’s disconnection policies, highlighting their notice requirements, permissible reasons for disconnection, the subsequent reconnection process, and safeguards against unwarranted disconnection. These policies are in place to protect customers’ rights and ensure smooth, uninterrupted electric services. By gaining a deeper understanding of these policies, you can better manage your electricity usage and payments, and enjoy a hassle-free experience with Amigo Energy.
Remember, maintaining a positive balance and making prompt payments are your best defense against disconnection. Stay connected, stay powered.