Georgia Power is the largest subsidiary of Southern Company and provides electricity to 2.6 million customers across Georgia. With over a century of experience providing reliable electric service, Georgia Power has developed various ways for customers to get excellent customer service and support. This article will explain the different methods to contact Georgia Power customer service, online account management, billing and payment options, starting/stopping/transferring service, outage reporting, and more.
Contacting Georgia Power Customer Service
There are various ways to get in touch with a Georgia Power customer service representative to get help with your account or ask questions.
Phone Number
The main Georgia Power customer service phone number is 1-888-660-5890. This number can be used by residential, business, and industrial customers. The customer service call center is available 24/7 so you can call anytime to speak with an agent.
Some key phone numbers to know:
- Residential customer service: 1-888-660-5890
- Business customer service: 1-888-655-5888
- Report an outage: 1-888-891-0938
When you call, you’ll be prompted to enter your 10-digit Georgia Power account number and 4-digit access code for account verification. Then you can select from menu options to get routed to the appropriate department.
To send an email to Georgia Power customer service, go to Contact Us ↗ on their website and select your customer type. This will open an email form where you can write your question or issue and attach any relevant documents.
You should receive a response by email within 1 business day. For the fastest service, calling is recommended for urgent issues.
Chat
Georgia Power has an online chat system to instantly connect with a customer service agent. To start a live chat, go to Contact Us ↗ and look for the chat widget in the bottom right.
Chat is available Monday to Friday from 8 AM to 7 PM Eastern Time. When chatting, you’ll need to provide your Georgia Power account number.
Social Media
For quick questions and help, you can also contact Georgia Power customer service on Twitter @GeorgiaPower ↗ or Facebook @GeorgiaPower ↗. They typically respond within an hour if you send them a message during business hours.
Georgia Power Online Account Management
Registering your online account at Georgia Power My Account ↗ allows you to manage all aspects of your electric service easily online.
With an online account, you can:
- View and pay bills
- Set up recurring payments and go paperless
- Start/stop/move service
- Report outages
- Track energy use
- Access billing history
- Update account and contact info
- And more!
To register, you’ll need your Georgia Power account number and an access code from your latest bill. The registration process only takes a few minutes.
Georgia Power also has a mobile app called Georgia Power My Power Usage that lets you monitor energy use, pay bills, contact customer service, and manage notifications on the go.
Billing and Payment Options
Georgia Power offers various billing and payment options to choose from:
- Paper billing – Get a bill mailed to you monthly
- Paperless billing – Receive bill electronically
- Pay online – Pay through your online account or the mobile app via credit/debit card or e-check
- Pay by phone – Call the automated pay-by-phone line at 1-800-474-2457
- Pay in person – Pay with cash or check at an authorized payment location ↗
- Pay by mail – Mail a check or money order to the payment address on your bill
- Automatic bank draft – Auto-pay set up to debit your bank account monthly
Georgia Power can also set you up on a pre-pay billing plan or a budget billing plan to make managing your electric bill easier.
Starting, Stopping, or Transferring Service
Need to establish new electric service with Georgia Power or stop/transfer existing service? Here are quick overviews of each process:
Start Service
To start new electric service with Georgia Power, you’ll need to provide some information online ↗ or by phone to establish service. This includes:
- Name and contact info
- Service address
- Requested start date
- Account access authorizations
For a new location, your start date may need to be coordinated with construction and installation work. Allow at least 3-5 days for processing.
Stop Service
To stop service, you can either submit the request online ↗ or call customer service. You’ll need to provide:
- Account number
- Access code
- Name on the account
- Date to stop service
Include a forwarding address for the final bill. Allow 3-5 days for processing stop service requests.
Transfer Service
If you need to transfer electric service from one location to another, you can request this online ↗ or by phone. Provide:
- Account number
- Current/new service addresses
- Requested transfer date
- Name and contact information
For a new location, additional installation may be required. Allow 3-5 days for processing transfers.
Outage Reporting
Georgia Power provides a few ways to check for power outages or submit outage reports:
- Online outage map – View reported outages on the outage map ↗
- Outage alerts – Sign up for outage status alerts through your online account
- Report an outage – Call 1-888-891-0938 or submit through your online account
During severe storms and hurricanes, you can get updates on outage restoration from the Georgia Power Storm Center ↗. Check their social media and blog for the latest info.
Additional Support Resources
Georgia Power offers many resources to help customers manage their electric accounts and services:
- FAQs – Frequently asked questions about billing, products, efficiency and more
- Video library – How-to videos for managing your account online
- Blog – Tips and information about energy efficiency, safety, technology, and community
Their website also has dedicated sections for residential customers, business customers, and communities with specialized information. Feel free to explore all their available resources.
Contact Georgia Power Customer Service Today!
We covered the main methods for contacting Georgia Power’s excellent customer service team, whether you want to call, email, chat online, or message them on social media. They provide many options for managing your electric account online, paying your bill, and starting/stopping/transferring service.
Georgia Power strives to provide reliable power and exceptional service to every customer in Georgia. Reach out to their customer service reps anytime you need assistance with your electric account!