Alabama Power Customer Service

Alabama Power provides reliable electricity to 1.4 million customers across the state of Alabama. As an energy leader, they aim to deliver world-class customer service along with power. Alabama Power offers a variety of ways for customers to get assistance regarding their electric service.

Contacting Alabama Power Customer Service

There are several methods Alabama Power customers can use to reach customer service and get help.

By Phone

The quickest way to talk to an Alabama Power customer service agent is by phone. Agents are available 24/7 to assist with any needs.

To speak with an agent, call:

  • Report a Power Outage
    24 hrs / 7 days
  • Residential Customer Service
    M-F 7am – 7pm Central
  • Business Customer Service
    M-F 7am – 6pm Central
  • Appliance Sales & Service
    M-F 8am – 5pm Central
  • Products & Services Assistance
    1-800-990-APCO (2726)
    M-F 8am – 5pm Central
  • Merchandise Billing
    M-F 8am – 5pm Central

Agents can also help with more complex needs like troubleshooting electrical issues, handling complaints, and more.

Online Support Center

Alabama Power offers robust online support through their customer support center. Here you can get assistance by submitting a request or live chat.

The online support center is useful for getting help with:

  • Starting, stopping, or transferring electric service
  • Managing your online account
  • Getting billing information
  • Understanding charges
  • Reporting issues like trees near power lines

Chat agents are available 7am-7pm Monday thru Friday to provide real-time support. Outside these hours, you can submit a request and an agent will respond within one business day.

In Person

You can also visit Alabama Power local offices in person. There are over 30 offices located throughout Alabama where you can talk to agents face-to-face.

Local offices can help with:

  • Starting new electric service
  • Getting energy audits
  • Paying your bill
  • Asking account and billing questions

Find your nearest Alabama Power local office by searching your city on their office locator page.

Accessibility Services

Alabama Power offers accessibility services for customers who need additional support. These include:

  • TTY service for hearing impaired customers
  • Translation services for non-English speakers
  • Large print bills

Let an agent know if you need any accessibility accommodations when contacting customer service.

Alabama Power Account Management

Managing your Alabama Power account is easy both online and through their mobile app. You can take care of many routine tasks whenever needed.

Online Account Access

All customers can register for online account access through PowerCents. With online access you can:

  • Check your usage and charges
  • Make payments
  • Set up automatic payments
  • Request service changes
  • View billing history
  • Update account and contact information

Online access makes it easy to stay on top of your electric service needs.

Alabama Power Mobile App

You can also manage your account on-the-go with the Alabama Power mobile app. Use the app to:

  • Pay your bill immediately
  • View past statements
  • Check outage status
  • Contact customer service

The app provides account info at your fingertips anytime. Download it for free from the App Store or Google Play.

Billing and Payment Options

Understanding your bill and making payments is essential. Alabama Power offers flexibility when it comes to billing and payments.


Bills are issued monthly and Available payment options include:

  • Paper billing – Mailed bills
  • Online billing – Paperless billing

Review your bill carefully each month. Reach out to customer service if you have any questions.

Payment Options

Pay your bill via:

  • Online through your account
  • The mobile app
  • By phone
  • Automatic bank draft
  • By mail

You can also pay in person at an authorized payment location. Alabama Power contracts with businesses across the state to accept payments.

Payment Address
Alabama Power Payments
P.O. Box 242
Birmingham, Alabama 35292

Payment Assistance

If you are struggling to pay your bill, Alabama Power has programs that can help, including:

  • Payment arrangements – Set up a payment plan
  • Extensions – Get more time to pay your bill
  • Assistance programs – Bill credits and discounts

Contact customer service to discuss bill payment assistance options.

Reporting Outages and Electrical Issues

It’s important to notify Alabama Power promptly if you experience any power-related issues. This allows them to respond quickly.

Reporting Power Outages

Call 1-800-888-2726 (24 hrs/7 days) or use the mobile app anytime your power goes out. This will generate an outage report so a crew can be dispatched.

You can also view outage status and get estimates for restoration times.

Reporting Other Electrical Issues

Call customer service if you notice:

  • Damaged power lines
  • Trees growing near lines
  • Equipment issues
  • Any other safety hazards

Alerting Alabama Power helps them prevent bigger problems and keep service reliable.

Alabama Power Delivers World-Class Customer Service

With various contact methods, account management options, billing programs, and more, Alabama Power strives to provide top-notch customer service. Their team makes it easy to get assistance and manage your electric needs. Contact Alabama Power customer service anytime you need help.

Check out Alabama Power on Social Media

Leave a Comment