An Overview of Options for Contacting El Paso Electric’s Customer Support Team
El Paso Electric is a major electric utility that provides service to West Texas and Southern New Mexico. With over 400,000 customers, they understand the importance of accessible and helpful customer service. This detailed guide will outline your various options for reaching out to their support representatives for any billing questions, service issues, program inquiries or other assistance.
For most immediate concerns like reporting an outage or asking a quick billing question, a phone call is the fastest way to contact El Paso Electric. Their customer service phone lines are staffed from 7:00 am to 6:00 pm CST on weekdays:
- Texas customers: (915) 543-5970 or toll-free at 1-800-351-1621
- New Mexico customers: (575) 526-5555
For outage reporting outside of normal business hours, the following trouble and outage phone numbers are available 24/7:
- Texas: (915) 877-3400
- New Mexico: (575) 523-7591
If you prefer to write a letter, the mailing address for general inquiries is:
El Paso Electric
P.O. Box 982
El Paso, Texas 79960
For payment remittance by check, the payment mailing address is:
El Paso Electric
P.O. Box 650801
Dallas, Texas 75265-0801
Email is another convenient option for customer service contacts. You can reach their support team at:
Be sure to include your name and account information so they can properly research your question or concern. Expect a response within 1-2 business days.
For the latest information on programs, rates, regulations and other topics, explore El Paso Electric’s comprehensive website at www.epelectric.com. Valuable resources include:
- Rate schedules and Texas rate tariffs
- Service applications like start/stop service transfers
- Assistance programs for those in need
- Outage center for real-time status
No matter your question, El Paso Electric aims to provide friendly, prompt and effective customer support through various contact pathways. With some basic account details on hand, you can easily get the help you need.